Problem

STS, a leading betting company in Central and Eastern Europe, was looking for a solution to significantly improve one of its key processes – the verification of customer ID data. Our task was to develop an artificial intelligence–based system that would automate this process, reduce manual work, and enhance the quality of customer service at STS.

‍

Solution

We developed an advanced AI system leveraging image processing and neural networks. Once prepared, the system was used to analyze over one million ID photos from the existing database. The project was carried out in compliance with the highest IT security standards to ensure the protection of customer data. The solution’s effectiveness was thoroughly validated against check digits and other document security features. We delivered a fully functional system that met all client requirements.

‍

Result

Our system achieved an accuracy rate of over 80%, which significantly reduced the need for manual document verification. With this implementation, the client not only automated a key process but also improved service quality, increasing customer satisfaction. As a result, the company strengthened its market position, enhanced operational efficiency, and built a modern brand image.

‍